![]() ![]() If you are NOT using Wireless Direct (), ensure the setting is actually disabled. Read the section(s) that apply to your situation and double check the setup. The User Guide explains the various connection setup available for your printer. Reinstall / Update your PDF Reader ( Adobe Reader DC / Foxit) Windows key> Settings> Update and Security> Check for Updates If the Windows 10 OS is a migrated Operating System, that is, you "upgraded" to Windows 10, check the following:Īfter Windows 10 Upgrade, Printer Problems OccurĮnsure your Windows Updates are indeed current: Or, it could be as easy as "Restarting Everything". You may need to do some homework to uncover the issue - every network, including the computer(s), printers, router(s), and settings, work together to create a unique environment. It sounds like the printer and the computer are not communicating (" The test page will not print.").Īssuming the printer hardware is functional (that is, not defective), then it may just be a matter of checking through a few things and perhaps making sure the network / printer connection is actually working as expected. ![]() The test page will not print and I'm then prompted to print an internal test page, this prints perfectly and the print & scan doctor then tells me the problem is with the software and to uninstall and reinstall which I've done (removing all hp software from add/remove programme) before reinstalling from the website and the same thing happens. ![]() I used the hp Print & Scan doctor which gave a green tick to everything up to the test page point. Eventually I receive a generic error printing status. I've installed the software from the web and the computer (Windows 10) can see the printer and the hp software can see the printer and when I try to print a document it appears in the print queue, but nothing prints. I've just bought a Deskjet 3755 All in one printer and it won't print any documents. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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